COMMON ISSUES
Fixes for connect, pad map, delay, and what isn’t ready yet in e-drums beta.
← Drum Coach Support · How to connect · For anything else: support@upbeat.studio
First, check the steps for your phone in How to connect. USB cable on Android? Use a data cable plugged into the kit's USB port. A charge-only cable or a USB-C to 3.5 mm audio adapter won't work. If you tapped Don't allow when Drum Coach asked to find nearby devices, USB kits won't show up either. Allow it in your phone's Settings: Apps → Drum Coach → Permissions → Nearby devices. Bluetooth? Make sure Bluetooth MIDI is on in the module, not Bluetooth audio, and let the search finish before you tap Connect. Still nothing? Unplug the cable and plug it back in, or turn Bluetooth MIDI off and on in the module. Then tap Find devices again.
Phone Bluetooth AUDIO pairing is for play-along music: it cannot send pad hits. Enable Bluetooth MIDI on the module, skip phone audio pairing, and connect the MIDI device from Drum Coach after Find devices completes.
In the connect flow, start pad calibration. Hit each highlighted pad a few times so Drum Coach can map its MIDI note, then Save pad map. Recalibrate anytime if you change kits or the map feels off.
Drum Coach already allows for a small delay. If your hits still show up early or late against the metronome: 1. Open Calibrate delay on the Connect e-drums screen. 2. Play along with the click on any pad. Listen to the click rather than watching the screen, because the screen can pull you early. 3. Tap Save. You can remove it later on the same screen with Remove delay. Hearing the app over Bluetooth (headphones, a speaker, or your drum module)? Bluetooth sound arrives late, so the music and the click won't line up with your hits. Use the phone's speaker or a cable instead.
Not yet. Exercises and practice sessions work with e-drums today; songs will show that e-drums aren't ready for them yet. We're working on it.
Email support@upbeat.studio with your kit model, phone/tablet, and whether you're using USB or Bluetooth MIDI. You can also open Support from the in-app e-drums Help sheet: it includes your user id in the subject.